Effective Communication In Times of Uncertainty

Transparency, accuracy and consistency of communications from a senior living organization to its constituents (residents, family and friends) is of the utmost importance throughout a crisis such as the COVID-19 pandemic. Solutions Advisors created a user-friendly, dedicated online resource for Solvere Living with a single purpose in mind — to inform residents and families across their family of managed communities in a dependable and authentic manner. Separate sections (tabs) were created to include:

• A Message From Our CEO
• Protocol Updates
• Resources for Families and Caregivers
• Solvere Living’s COVID-19 Task Force

As new information was pushed to the website, so too were updates across social media, email and the CareMerge app.

Additional sections of useful information for senior living organizations may include Frequently Asked Questions and Media Inquiries.